For a little while now we at Calfire, and Caframo the Canadian manufacturer of
Ecofans®, have been aware of a Chinese company making copies of the original
2-blade 800 series Ecofans®.
From the front and side these copies appear identical to the genuine units (some
sellers are even using the genuine product pictures in their advertising) so if you
are buying over the internet you need to establish that the product is what you
believe it to be. You could do this by emailing the seller and asking the direct
question "Is the item you are offering a genuine Caframo Ecofan®" or
alternatively by completing the legitimate source form, available by clicking here,
and awaiting our reply.
Close up (once you have received your order or if seeing the product in a showroom)
these Chinese copies are easily recognisable as they do not have Ecofan® screen
printed on the top surface of the fan. (The first 2 pictures show the top of the old
800 Original Ecofan® (pre 2013 model) and the re-introduced 800 Original Ecofan®
(2014 model). Pictures of the tops of the other wood-stove Ecofans® in the range
shown below. What you won't notice is that the thermo-electric module, sandwiched
between the top and bottom castings, is different to the approved Caframo product
and as this is the main component that will ensure longevity of operation for the
devise, this is likely to be the component that will fail.
If at this point you discover that you have been sold a copy you will have the
suppliers email as evidence that a fraudulent transaction has taken place. This can
then be used to obtain a full refund of all your costs when re-contacting the
supplier direct or you can ring the nationwide Consumer Direct number 08454 040506
who will explain your rights and options further.
The genuine basic 800 Original Ecofan® is supplied with a 1 year warranty, while
more robust, efficient and effective 810 UltrAir and 812 AirMax, enjoy a full 24
month warranty (introduced October 2013) honoured in the UK by ourselves. We also
offer a full refurbishment service to UK customers so once the warranty period has
expired Ecofans® can be refurbished by us at very reasonable rates.
Sellers of Fake Ecofans® may be offering to match, or better this warranty
but in reality these promises could be of little value as the seller may well have
disappeared by the time units start to fail. In these circumstances the fakes will
be worthless and any small savings achieved by having bought one will seem to have
been a high price to pay. Any fake fans being returned to us will be set aside and
only returned on the payment of a fee for our time in doing so coupled with the
return carrier costs. Needless to say we will not be prepared to carry out any
rectification work to them.
If you would like to find an Ecofan® stockist in your local area click here.
If you are considering purchasing an Ecofan® from the internet and
to ensure you are buying from a legitimate source click here.
If you have bought a Chinese stove fan believing it to be a legitimate
Ecofan® and would like to let us know who sold it
to you please click here
CALFIRE are the official UK Distributor for the Caframo Ecofan